Refund policy

Free Replacement Period: Free replacements are provided for claims initiated within 7 days of delivery if the product is defective, damaged, faulty, or incorrect.
Extended Replacement Period (Day 8–30): Replacement requests submitted between 8 to 30 days post-delivery incur nominal replacement/processing charges.
Condition: Items must be returned in their original packaging, including the original box, components, manual, and all accessories.

Products damaged due to customer misuse, improper handling, or unauthorized modifications.
Change-of-mind requests after delivery (replacements focus on defect/damage/wrong item scenarios).
Customized or personalized products (unless defective upon delivery).

Initiation: Record a clear video/photo demonstrating the defect or damage and submit it with your Order ID to BSABAZAR Support (khanmahsan356@gmail.com) within the eligible window.
Review: The technical team verifies whether the issue stems from a manufacturing fault or operational issue.
Fulfillment Options:
- Self-Ship: Ship the item back to the regional fulfillment warehouse (Sharjah, UAE). Upon receipt and inspection, a replacement is dispatched within 5 working days.
- Reverse Pickup: A courier exchange service is scheduled where the carrier picks up the packed defective item while delivering the replacement unit (typically within 7–14 business days).

Direct monetary refunds are generally not provided once an order is successfully delivered; solutions are processed via product replacement or store credit / balance adjustments unless an item is entirely out of stock.